Delete your DogCare account
You can delete your DogCare account and its data from inside the app at any time. You do not need to email us and you do not need to ask permission. This page describes exactly what the app does.
Deletion is permanent. Your dogs, scans, walks, care log, chat history and Story all go with the account, and none of it can be restored afterwards. If you only want to stop being charged, cancel the subscription instead — see Cancelling your subscription below.
Delete from inside the app
- Open DogCare and tap Profile in the tab bar.
- Scroll to the bottom and tap Delete account, below Log out.
- At the warning, “Are you sure you want to delete your account?”, tap Delete. Tap Cancel to stop.
- Under Why are you leaving?, choose Not using it, Found alternative or Other (with Other you type your reason), then tap Submit.
- Confirm it is you. If you signed up with an email address and password, you re-enter your password. If you signed in with Google or Apple, you tap Verify with Google or Verify with Apple instead. If you restored your account by email code, there is no extra step.
- The app confirms Account deleted and offers Back to sign in.
What is deleted
Deletion runs on our servers, not just on your phone, so it reaches records stored outside your account tree as well:
- Your entire user record and everything filed under it — profile, preferences, your dogs, favorites and notification devices
- Your dogs, scan history, health checks, walks, care log, reminders, training progress and Story memories
- Your chat history with Talk
- Every file you uploaded, removed from storage: dog photos, health-scan photos, chat media and your profile picture
- Your saved sign-in credentials and any pending verification codes
- Your sign-in account itself, freeing the email address to be used again
What is kept
- The reason you gave for leaving. It is stored on our servers without your user ID or email, so we can understand why people go, and is not part of your account.
- Purchase records. The App Store and Google Play keep their own record of a purchase, and we or our subscription provider may keep the minimum transaction and tax records the law requires. None of these contain your photos, chat or notes.
Cancelling your subscription
Deleting your account does not cancel your subscription. Subscriptions are billed by Apple or Google, not by us, so they have to be cancelled where they were bought — and they keep renewing until you do. Cancel first, then delete.
- iPhone or iPad: Settings → tap your name → Subscriptions → DogCare → Cancel Subscription.
- Android: Play Store → your profile icon → Payments & subscriptions → Subscriptions → DogCare → Cancel subscription.
Cancelling stops the next renewal. You keep access until the end of the period you have already paid for. As set out in our Terms of Service, we do not provide refunds for partial subscription periods; refunds are handled by Apple or Google under their own policies.
If you cannot get into the app
If you have lost access to your account and cannot complete the steps above, email hello@apparentgroup.co from the email address on the account and ask us to delete it. We may ask you a question only you could answer before we act, so that nobody else can delete your account.
Questions
Anything unclear, write to hello@apparentgroup.co or use the contact form. Our full Privacy Policy explains what we collect and why.