Terms of Service

Last Updated: November 11, 2026

Welcome to DogCare. These Terms of Service (“Terms”) govern your use of the DogCare mobile application (the “App”) operated by Apparent Group Limited (“we,” “us,” or “our”).

By accessing or using the App, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the App.

Not veterinary advice. DogCare provides informational wellness guidance only. It is not a veterinary clinic, diagnosis service or emergency service, and it is not a substitute for professional veterinary examination, diagnosis or treatment. If your dog is showing signs of illness, injury, distress or behavioral change, contact a licensed veterinarian or an emergency animal hospital immediately.

1. Use of the App

1.1 Eligibility and your account

DogCare helps you track dog profiles, walks, review wellness signals, read educational content and organize care routines. You are responsible for keeping your account information accurate and your sign-in details secure.

1.2 License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to download, install and use the App for your personal, non-commercial use in caring for your dog or dogs.

1.3 Restrictions

You agree not to:

2. User Content

2.1 Photos, audio, notes and messages

The App lets you add dog profiles, photos, walks, care log entries, notes, memories and chat messages (“User Content”). You should only upload content that you have the right to share.

2.2 Ownership

You retain all rights and ownership of your User Content. We do not claim ownership over your photos, notes or messages.

2.3 License to us

By creating User Content, you grant us a worldwide, non-exclusive, royalty-free license to store, display and process it solely to provide the App’s services to you, including sending it to the AI providers described in our Privacy Policy when you ask for a scan, a translation or an answer.

2.4 Responsibility

You are solely responsible for your User Content, including that it is safe, lawful and relevant to your dog care needs and does not violate any laws or third-party rights.

3. Intellectual Property and AI Output

3.1 Company content

The App, its content and its branding, including text, graphics, artwork, courses, articles and software, are the property of Apparent Group Limited or its licensors and are protected by intellectual property laws.

3.2 AI-generated content

The daily scan scores and mood reads, health check observations, urgency levels and Talk answers are generated using artificial intelligence. AI output can be wrong or incomplete. We do not guarantee that it is accurate, uninterrupted or error-free, or that it is suitable for any particular purpose.

4. Subscriptions and Payments

4.1 Paid access

The App is free to download. Access to its features requires a paid subscription, offered as weekly or yearly plans.

4.2 Billing

If you purchase a subscription, you will be charged through your Apple App Store or Google Play account. The price, subscription period and any introductory free trial offered in your region are shown on the purchase screen before you confirm.

4.3 Auto-renewal and cancellation

Subscriptions renew automatically for the same period unless auto-renew is turned off at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours before the end of the current period. If an introductory free trial is offered and you do not cancel before it ends, your subscription begins and you will be charged the price shown. You can manage and cancel your subscription in your Apple ID or Google Play account settings. Deleting the App or your DogCare account does not cancel a subscription.

4.4 Refunds

Refund requests are governed by the policies of Apple and Google. We do not directly process refunds, and we do not provide refunds for partial subscription periods.

5. Disclaimers

5.1 “As is” basis

The App is provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, or non-infringement.

5.2 Your decisions

You are responsible for your dog’s health decisions and agree to seek professional veterinary care when needed. We make no guarantee about any health or behavior outcome from using the App.

6. Limitation of Liability

To the maximum extent permitted by applicable law, Apparent Group Limited shall not be liable for any indirect, incidental, special, consequential or punitive damages, including, but not limited to, loss of profits, data or goodwill, or for decisions you make based on the App’s informational content, arising out of or related to your use of the App. Nothing in these Terms limits liability that cannot be limited by law.

In no event shall our total liability to you for all claims exceed the amount you paid to us, if any, for accessing the App during the twelve (12) months immediately preceding the claim.

7. Termination

We may limit or suspend access if the App is misused, if security risks are detected, or if required by law. You may stop using DogCare at any time and delete your account from inside the App, as described on our Delete your account page.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

9. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the new Terms on this page and updating the “Last Updated” date. Your continued use of the App after such changes constitutes your acceptance of the new Terms.

10. Indemnification

You agree to indemnify and hold harmless Apparent Group Limited, its officers, directors, employees and agents from any claims, liabilities, damages, losses and expenses (including legal fees) arising out of or in any way related to your use of the App or your violation of these Terms.

11. Contact Us

If you have any questions about these Terms, please contact us at: